Key Responsibilities
• Coordinate and follow up on required documents from newly registered students to ensure timely issuance of offer letters.
• Verify the accuracy and completeness of student submissions, including academic and personal documents.
• Liaise with relevant departments (Admissions, Finance, Sales) to ensure smooth processing of applications and fee clearance.
• Collect and monitor first semester or first month payments, ensuring that payment deadlines are met.
• Provide clear and timely updates to students throughout the enrolment process, addressing all queries professionally.
• Track and monitor student status to reduce cases of withdrawal, deferment, or non-commencement.
• Maintain accurate student records and update internal systems (e.g., CRM or student management systems).
• Support onboarding activities and student orientation programmes.
• Identify opportunities to improve the enrolment experience and share feedback with relevant teams.
• Undertake any additional tasks assigned by the reporting line manager.
• Carry out responsibilities in alignment with the policies and systems set by the Sales Department.
Qualifications & Requirements
• Diploma or Bachelor’s Degree in Administration, Business, Education, or a related field. Other qualifications may be considered if the candidate demonstrates strong relevant skills.
• 1–2 years of experience in administration, operations, student support, or customer service is preferred. Fresh graduates with strong potential are encouraged to apply.
• Strong attention to detail and excellent organizational skills, especially in managing documents and records.
• Good interpersonal and communication skills in both English and Bahasa Malaysia; proficiency in Mandarin or Tamil is an advantage.
• Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with CRM or student systems is a plus.
• Ability to multitask, work under pressure, and meet deadlines effectively.
• A service-oriented mindset with a genuine passion for supporting students in their education journey.