Position Summary
Acts as the operational conduit between strategic leadership and team leads. Oversees departmental functions, ensures process efficiency, monitors performance indicators, and supports innovation, quality management, and cross-unit collaboration.
Key Responsibilities
Operational Leadership & Coordination
- Convert the department’s strategic objectives into measurable goals and actionable outcomes.
- Coordinate operations and initiatives across departmental functions and units.
- Supervise project progress, timelines, and interdepartmental cooperation.
Policy & Process Management
- Establish and execute standard operating procedures (SOPs) for digital learning operations and project management.
- Ensure adherence to institutional, regulatory, and data governance standards.
- Manage budgets, purchasing processes, and vendor relationships.
Data-Driven Decision Making
- Compile and analyze data from LMS systems, learner feedback, and engagement dashboards for reporting purposes.
- Identify key patterns and recommend enhancements grounded in data insights.
- Champion ongoing improvement projects to promote efficiency and scalability.
Requirements
Qualifications
- Bachelor’s degree in Educational Technology, Instructional Design, Education, or a related discipline.
- Minimum of 5 years’ experience in digital learning development and LMS management, ideally within higher education and in a supervisory capacity.
Experience
- Skilled in managing and supporting major LMS platforms (e.g., Moodle, Canvas, Blackboard).
- Proven ability to collaborate within diverse, multi-stakeholder environments.
Preferred/Advantageous
- Master’s degree (in progress or completed) in a related field.
- Working knowledge of video editing and content authoring tools (e.g., Articulate, H5P) and accessibility standards.
- Experience within multi-institutional, online, or blended learning environments.
Key Competencies
- Excellent organizational and project coordination abilities.
- High digital proficiency in educational technologies.
- Strong written and spoken English communication.
- Effective interpersonal and collaboration skills.
- Analytical thinking and problem-solving orientation.
- Detail-oriented with a learner-centered approach.